Terms of Service

Welcome to done.

These Terms of Service ("Terms") govern your use of done. (the "Service"), a privacy-first intelligent productivity platform operated by Good Thinking Labs, LLC ("Company," "we," "us," or "our").

By accessing or using done., you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Service.

done. is built on a local-first architecture. This means:

• Your data stays on your device. All personal data, messages, contacts, tasks, and calendar events are stored locally in an encrypted database on your device.
• We do not have access to your personal data. Your emails, messages, contacts, and other personal information are never stored on our servers.
• Only anonymized data for intelligent processing. When enhanced features are used, only anonymized, context-stripped data is sent to our service providers. Your identity and personal details never leave your device.
• Minimal cloud footprint. We only store essential identity and account information (such as your login credentials and subscription status) on our servers—never your personal content.

2. Description of Service

done. is an intelligent productivity platform that:

• Connects to your personal applications (email, calendar, messaging, and other services) via secure OAuth integrations
• Constructs a local graph database of your information on your device
• Surfaces actionable tasks and to-dos detected across your connected services
• Enables smart, assisted actions to help complete tasks on your behalf with your explicit approval
• Provides a unified view of your commitments, requests, and priorities

The Service is available on macOS, Windows, Linux (desktop applications) and iOS (mobile application).

3. Account Registration

To use done., you must create an account. When creating your account, you agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Promptly update your account information if it changes
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

4. Third-Party Integrations

done. connects to third-party services including but not limited to:

• Email providers (Gmail, Apple Mail)
• Calendar services (Google Calendar, Apple Calendar)
• Task management (Google Tasks)
• Messaging platforms (Slack)
• Other consumer services (Uber, Uber Eats, Instacart)

When you connect these services:

• You authorize done. to access your data from these services on your device
• Your data from these services is stored locally on your device, not on our servers
• You remain subject to the terms of service and privacy policies of those third-party services
• OAuth tokens are stored securely in your device's secure storage (Keychain on macOS/iOS)
• You can disconnect any integration at any time, which will remove that service's data from your local database

5. Intelligent Processing & Anonymization

done. uses advanced technology to help you be more productive. Our intelligent processing works as follows:

• Local First: Most processing happens on your device. Entity extraction, task detection, and relationship mapping occur locally.
• Anonymization: When cloud processing is needed (e.g., for natural language understanding), we strip identifying information before sending data. Names, email addresses, and other personal identifiers are replaced with generic placeholders.
• No Training: Your data is not used to train machine learning models. We use third-party service providers (such as Amazon Bedrock) that do not retain your data for model training.
• Transparency: You can see exactly what data is being processed through our transparency features in the application.

6. Acceptable Use

You agree not to use done. to:

• Violate any applicable laws or regulations
• Infringe on the rights of others
• Send spam, harassing, or unsolicited messages through connected integrations
• Attempt to gain unauthorized access to our systems or other users' accounts
• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service for any illegal or harmful purpose
• Interfere with or disrupt the Service or its infrastructure

7. Data Ownership & Control

You own your data. We believe this is fundamental:

• All data stored locally on your device remains your property
• We do not claim any ownership rights to your personal data
• You can export your data at any time using our export features
• Deleting the application removes your local data from your device
• You can request deletion of your account and any minimal data we store (identity/sync metadata) at any time

8. Subscription & Billing

done. offers multiple paid subscription tiers:

• Starter tier ($5/month) includes basic features with limited integrations
• Paid subscriptions are billed monthly or annually as selected
• Subscription fees are non-refundable except as required by law
• We reserve the right to change pricing with 30 days' notice
• You can cancel your subscription at any time; access continues until the end of the billing period

9. Intellectual Property

The done. application, including its design, code, and documentation, is protected by intellectual property laws:

• The Service and its original content are owned by Good Thinking Labs, LLC
• Our trademarks, logos, and service marks may not be used without prior written permission
• We grant you a limited, non-exclusive, non-transferable license to use the Service for personal or business productivity purposes

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties that the Service will be uninterrupted, secure, or error-free
• Warranties regarding the accuracy or reliability of automated suggestions
• Warranties regarding the availability of third-party integrations

Automated suggestions should be reviewed before acting upon them. You are responsible for verifying the accuracy and appropriateness of any actions taken through the Service.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GOOD THINKING LABS, INC. SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Any loss of profits, data, use, goodwill, or other intangible losses
• Any damages resulting from unauthorized access to or use of your local data
• Any damages resulting from interruption or cessation of the Service
• Any damages resulting from actions taken based on automated suggestions

Our total liability shall not exceed the greater of $100 USD or the amount you paid us in the 12 months preceding the claim.

12. Security

We take security seriously and implement industry-standard protections:

• Local data is encrypted using industry-standard encryption
• All network communications use TLS 1.2 or higher
• OAuth tokens are stored in your device's secure enclave/keychain
• We follow SOC 2 security principles and industry-leading practices
• Our infrastructure is designed with privacy and compliance in mind
• We conduct regular security audits and penetration testing

13. Modifications to Terms

We may modify these Terms from time to time. When we make material changes:

• We will provide at least 30 days' notice before the changes take effect
• Notification will be sent via email and/or in-app notification
• Continued use of the Service after changes take effect constitutes acceptance
• If you disagree with the changes, you may terminate your account

14. Termination

Either party may terminate this agreement at any time:

• By You: Delete the app and request account deletion at any time. Your local data is removed when you uninstall.
• By Us: We may suspend or terminate your access if you violate these Terms, with notice when reasonably possible.

Upon termination, your right to use the Service ceases. Sections regarding disclaimers, liability limitations, and governing law survive termination.

15. Governing Law & Disputes

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in any court of competent jurisdiction.